Reference

melodi99 Privacy Policy: What We Collect and Why

At melodi99, your personal data belongs to you — we collect only what we need to run your account, verify your identity, and process payments through DANA, OVO…

Account data protectedQRIS & DANA wallet scopeRight to request deletionIndonesia-region data handlingContact us anytime

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What Information melodi99 Collects From You

melodi99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your phone number, email address and the payment identifiers linked to your chosen wallet — whether that is DANA, OVO, GoPay or QRIS. We also log transaction references from bank transfer and virtual account deposits so we can match

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receipts and resolve any payment disputes quickly. Device identifiers and session data are recorded to maintain account security and detect unusual login activity. We do not sell your personal data to third parties, and we share it only with payment processors and identity-verification services that are
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contractually bound to handle it under the same protections described here. Retention periods vary: active account data is held while your account remains open; transaction logs are kept for the period required by applicable financial regulations, which depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review the data we hold on your account, request a correction or ask us to delete specific records, our privacy team is reachable through three channels. We aim to respond to all data-related requests within 72 hours on business days. Requests sent by email receive a written confirmation with a reference number so you can track the status of your case.

Team online

Live Chat

Start a privacy request directly from the account page. Available daily; our team confirms receipt and assigns a case reference before the chat closes.

Email Support

Send your data request to our privacy address. Include your registered phone number so we can locate your account records without delay.

In-Account Form

Log in, go to Account Settings, and select the Privacy Request tab. The form routes directly to our data team and timestamps your submission automatically.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Our security and data practices are designed around the account flows Indonesia users actually take — from phone verification at registration to wallet-linked payment steps.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language setting.

Account Security

Phone verification is required before account access is granted.

Payment Data Scope

We store only the wallet reference tokens returned by DANA, OVO, GoPay and QRIS — never your full wallet credentials…

Data Retention

Active account records are held while your account is open.

Third-Party Sharing

Personal data is shared only with payment processors and identity-verification providers under binding data-processing agreements.

Your Rights

You can request a copy of your data, ask us to correct inaccurate records, or request deletion of non-essential data…

Frequently Asked Questions About Our Privacy Policy

Below are the questions we receive most often about how melodi99 handles personal data, wallet information and account records. If your question is not covered here, use the in-account Privacy Request form or reach out via live chat.

We collect your phone number, email address, and the payment identifiers tied to your wallet — such as your DANA or OVO reference. We also log device identifiers for security and session management purposes.

We store only the transaction reference tokens returned by QRIS and GoPay after a payment completes. Your full wallet credentials and PIN are never transmitted to or stored on our servers.

Account data is retained while your account remains active. After closure, transaction logs are kept for the period required under applicable financial regulations, which depends on local law in Indonesia.

Yes. Log in, go to Account Settings and open the Privacy Request tab, or email our privacy team with your registered phone number. We aim to respond within 72 hours on business days.

We share data only with payment processors — including DANA, OVO, GoPay, QRIS and bank transfer providers — and identity-verification services. All partners operate under binding data-processing agreements.

Submit a deletion request through the in-account Privacy Request form or via our privacy email address. Non-essential data can be removed; transaction logs required by financial regulations are retained as required by law.

We use session cookies for login continuity, preference cookies for language settings, and anonymous analytics cookies. You can decline non-essential cookies through your browser settings at any time without affecting account access.

melodi99 Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy

Live Chat

Email Support

In-Account Form

Data Handling, Cookies and Account Security

Cookie Use

Account Security

Payment Data Scope

Data Retention

Third-Party Sharing

Your Rights

Frequently Asked Questions About Our Privacy Policy

01 What personal data does melodi99 collect when I open an account?

02 Does melodi99 store my QRIS or GoPay payment details?

03 How long does melodi99 keep my account and transaction data?

04 Can I request a copy of the data melodi99 holds on me?

05 Does melodi99 share my data with other companies?

06 How do I ask melodi99 to delete my personal data?

07 What cookies does melodi99 use and can I turn them off?

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