Reference

Your Rights and Our Legal Terms at melodi99

Q: How do I request deletion of my melodi99 account data?

Email legal@melodi99.click with your registered phone number and a written deletion request. We will confirm receipt and complete the deletion or anonymisation of your personal data within 5 business days.

melodi99 operates under a clear legal structure designed to protect your account data, define fair use terms, and outline how we handle your personal information — all in…

Account Terms & ConditionsPrivacy & Data PolicyCookie Usage PolicyJurisdiction: depends on local lawContact: [email protected]

Explore Our Lobby Read FAQ

What Our Legal Terms Cover and How They Apply

melodi99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of use define the conditions under which you may access the melodi99 lobby, including account creation, wallet linkage with DANA, OVO, GoPay or QRIS, and any transaction you initiate through your account. Access to certain features and markets depends on local law, and we

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apply region-level controls to ensure that what you see in your session reflects what is permitted for your location in Indonesia. We retain personal data only as long as necessary to maintain your account or fulfil legal obligations, after which it is deleted or anonymised. Any
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deposit or withdrawal you make via bank transfer, virtual account or one of our supported local wallets is logged to your account history and may be used for identity verification purposes. These terms were last updated in line with our current operational practices and apply to
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all registered accounts on this domain.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us About Legal or Policy Matters

If you have a question about your rights under our privacy policy, need to request data deletion, or want to raise a legal concern about your account, our support team is available seven days a week. Whether you are in Makassar or anywhere else in Indonesia, you can reach us through live chat directly from your account dashboard, by email, or through our dedicated legal inquiry form — responses to formal data requests are sent within 5 business days.

Team online

Live Chat Support

Access live chat from your account dashboard any day of the week. Our agents handle account, payment and policy questions and can escalate legal requests to the right team.

Email: [email protected]

Send formal data requests, deletion requests or policy concerns to our legal email. We aim to respond within 5 business days for all documented inquiries.

Policy Inquiry Form

Use the on-site inquiry form under Account Settings to submit structured legal requests. The form routes directly to our compliance team for review and written response.

DATA HANDLING AND ACCOUNT SECURITY

How melodi99 Protects Your Data and Account

We apply industry-standard security measures to every account on our platform, from phone number verification at registration through to encrypted storage of your transaction history.

Data Storage and Retention

Your personal information — name, phone number, verified identity documents — is stored on secured servers and retained only as…

Cookie Usage

We use session cookies to keep you logged in, preference cookies to remember your wallet selection between DANA, OVO and…

Account Security Practices

Phone verification is required before your account becomes active.

Transaction Record Access

Every QRIS scan, bank transfer and virtual account deposit is logged to your account history.

Data Request and Deletion

You have the right to request a copy of the personal data we hold on your account, or to request…

Third-Party Sharing Policy

We do not sell your personal data. We share transaction data only with payment processors — such as DANA, OVO…

Common Legal Questions About melodi99

Below are the policy and rights questions we hear most often. If your question is not listed, reach out via live chat or send an email to [email protected] and our team will respond in writing.

Your account is governed by our Terms of Use, Privacy Policy and Cookie Policy, all accessible from the footer of every page on melodi99.click. These apply from the moment your account is created and phone verification is completed.

Access to our platform and specific features depends on local law. We apply region-level controls so that what appears in your session reflects what is permitted where local law permits for your location.

When you link DANA, OVO, GoPay or QRIS to your account, we store only the reference data needed to process transactions. Full wallet credentials are handled by the respective payment providers, not stored on our servers.

Email [email protected] with your registered phone number and a written deletion request. We will confirm receipt and complete the deletion or anonymisation of your personal data within 5 business days.

We use session, preference and analytics cookies. Session and preference cookies are required for the account to function correctly. Analytics cookies can be turned off in your browser settings without affecting your wallet or login access.

We share transaction data only with the payment processors required to complete your deposit or withdrawal — such as DANA or GoPay — or where disclosure is required by applicable law. We do not sell data to advertisers.

We retain account and payment records, including bank transfer and virtual account logs, for as long as your account is active and for the period required by applicable legal obligations. After that, records are deleted or anonymised.

Your Rights and Our Legal Terms at melodi99

How to Reach Us About Legal or Policy Matters

Live Chat Support

Email: [email protected]

Policy Inquiry Form

How melodi99 Protects Your Data and Account

Data Storage and Retention

Cookie Usage

Account Security Practices

Transaction Record Access

Data Request and Deletion

Third-Party Sharing Policy

Common Legal Questions About melodi99

01 What legal terms govern my melodi99 account?

02 Can I use melodi99 in Indonesia under local law?

03 How does melodi99 handle the personal data tied to my DANA or OVO wallet?

04 How do I request deletion of my melodi99 account data?

05 What cookies does melodi99 use and can I turn them off?

06 Does melodi99 share my transaction history with third parties?

07 How long does melodi99 keep my account and payment records?

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